Privacy Policy
1. Introduction
Ackpackchannel (“we,” “us,” or “our”) operates the website ackpackchannel.com (the “Site”). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our services.
By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
2. Information We Collect
We collect several types of information to provide and improve our services to you.
A. Information You Provide Directly:
Account and Purchase Information: When you create an account, make a purchase, or attempt to make a purchase, we collect your name, billing and shipping address, payment information (processed by our secure third-party payment processors), email address, and phone number.
Communication Data: When you contact our Customer Service team at help@ackpackchannel.com , we collect the contents of your communication and any associated data.
Profile Data: Information you provide in your account profile, such as preferences or wish lists.
B. Information Collected Automatically:
Device and Usage Information: When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect data on the web pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We collect this using cookies, log files, web beacons, tags, and similar technologies.
Order History: We collect information related to your purchases, returns, and interactions with our services.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
Fulfilling Orders: To process your transactions, arrange for shipping, and provide you with invoices and order confirmations.
Customer Service: To communicate with you, screen orders for potential risk or fraud, and respond to your inquiries.
Site Improvement: To analyze how customers use the Site, diagnose technical problems, and improve our website functionality, product offerings, and user experience.
Marketing and Advertising: With your consent where required by law, to send you information about products, promotions, and updates. You can opt-out of marketing communications at any time.
Security and Fraud Prevention: To protect the security and integrity of our Site and business, and to comply with legal obligations.
4. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data is typically:
Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing your order).
Legitimate Interests: For our legitimate business interests, such as site security, fraud prevention, and marketing (where balanced against your rights).
Consent: Where we rely on your consent (e.g., for certain marketing communications), you have the right to withdraw it at any time.
Legal Obligation: To comply with applicable laws and regulations.
5. Sharing Your Information
We share your personal information with third parties only in the ways described in this policy:
Service Providers: We engage trusted companies to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, and marketing services. They have access only to the information needed to perform their functions and are contractually obligated to protect it.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition, your information may be transferred as a business asset.
Legal Compliance: We may disclose your information if required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.
We do not sell, rent, or trade your personal information to third parties for their promotional purposes.
6. Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information. We use SSL encryption on our Site and follow industry best practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with this Privacy Policy and applicable law.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). When we no longer need to process your data, we will delete or anonymize it.
9. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data, which may include:
Access and Portability: Request access to or a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data under certain circumstances.
Restriction and Objection: Object to or request restriction of processing.
Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the link in any email or contacting us.
Cookie Controls: Most web browsers accept cookies by default, but you can usually modify settings to decline cookies. Disabling cookies may affect Site functionality.
To exercise these rights, please contact us at help@ackpackchannel.com . We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
10. Third-Party Links
Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.
Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
11. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
12. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on the Site with a new “Effective Date.” We encourage you to review this policy periodically.
13. Contact Us
For questions about this Privacy Policy or our privacy practices, to make a request regarding your data, or to lodge a complaint, please contact our Data Protection Officer at:
help@ackpackchannel.com
